Microsoft 365
Users, licensing, Exchange Online, Teams, OneDrive, SharePoint sync, MFA and access support.
Operating across the gaps between systems.
My path began in software, moved through hospital IT and field-tested technology, and now runs through managed services. Each chapter added another layer to how I understand and operate systems.
- FoundationSoftware development
- 2022Hospital IT
- 2023—24Field systems
- 2025—NowManaged services
01 / CurrentMay 2025—Present
Managed services / field + remote01 02 03 04 05 06
IT Support / Field Engineer
Supporting users and infrastructure across Microsoft 365, endpoints, networks, voice, security, backup, and physical site systems while contributing software skills to internal tooling.
Endpoints
Windows support, onboarding and offboarding, practical Company Portal enrolment, security tooling and troubleshooting.
Networks
DNS, DHCP, TCP/IP, Wi-Fi, switching, access points, firewalls, VPN concepts and structured cabling.
Voice
3CX, FusionPBX, Yealink provisioning, SIP concepts, DIDs and migration support.
Security
Phishing investigation, endpoint tools, GoPhish awareness work, Essential Eight assessment and escalation.
Field systems
Workstations, new-site implementation, IP CCTV, NVRs, cabling, hardware and connectivity.
02 / Project chapter2023—2024
Conservation technology / supported innovation
Project originator / software developer
Created E-Forest and helped move it from an unaffordable university concept through supported prototype development, system integration, iteration, and testing in real forest conditions.
- Build
Contributed across edge software, applications, data flow, and system integration.
- Field
Supported data collection, prototype deployment, testing, and ranger training.
- Team
Worked with a later collaborator who focused mainly on hardware and also assisted with software.
03 / InternshipJun—Dec 2022
Nkhoma Mission Hospital / Malawi
IT Officer Intern
Supported staff and hospital technology while gaining early exposure to the connection between user support, network and server infrastructure, email, databases, and operational software.
- Support
Assisted with staff hardware, software, workstation, and network issues.
- Systems
Worked around on-premises Exchange, server infrastructure, and databases supporting hospital information workflows.
- Build
Built a web-based procurement system during the internship.
Field note / EscalationScope is part of good judgement
A useful escalation carries context.
When an Outlook data file repeatedly exceeded practical limits during an IMAP sync, I investigated, rebuilt the local sync state, reproduced the failure, and passed the diagnostic context to a senior engineer when the issue required a different migration path.
That case reinforced a practical rule: investigate within scope, preserve the useful evidence, and make the next engineer faster.